Shipping policy
Shipping Policy – The Alpha Collective
1. Shipping Areas
The Alpha Collective ships its products throughout the United States, Europe, and to select international destinations (depending on country availability at the time of order).
Shipping costs and delivery times vary depending on the destination and chosen shipping method.
2. Processing and Shipping Times
Orders are processed and shipped within 1 to 3 business days (excluding weekends and public holidays).
Once your order is shipped, you will receive a confirmation email containing your tracking number.
3. Estimated Delivery Times
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United States: 2 to 5 business days
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European Union: 4 to 8 business days
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International: 7 to 15 business days (depending on destination and local postal services)
👉 These time frames are provided for informational purposes only and may vary due to external factors such as customs processing, carrier delays, or force majeure events (e.g., strikes, weather, or transport disruptions).
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
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The weight and volume of the products
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The delivery destination
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The selected shipping method (standard or express)
Free shipping may be offered for certain orders — these conditions will be clearly stated on our website or at checkout.
5. Order Tracking
Each order includes a tracking number, allowing you to follow your shipment in real time.
You will receive your tracking information via email once the order has been dispatched.
6. Receipt of Order
Upon receiving your package, please check the condition of the packaging and contents.
If you notice any issue — such as a missing item, damaged product, or damaged package — please contact us within 48 hours of delivery at:
📧 support@joinalphacollective.com
7. Delays and Lost Packages
In the event of a significant delay or lost shipment, The Alpha Collective will open an investigation with the carrier and provide an appropriate solution — either a replacement shipment or a refund.
8. Contact
For any question regarding your order or shipping, you can reach us at:
📧 support@joinalphacollective.com
